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Where can I use Telio?
Essentially, you can use your Telio adapter with any broadband connection around the world (provided the broadband connection has the same properties as those required at home).
If you move, you can bring your Telio adapter with you and connect it to an active broadband line at your new address. Remember to change your address through My Pages. You do not have to send us notice.
Both the service and your phone number will follow you. This means, for instance, that you can bring the adapter with you when you travel. If your travel destination has a broadband connection, you can plug in your adapter there and carry on making and receiving calls as if you where at home.
Whenever someone calls you, the phone will ring at the location of your adapter. If you spend part of the year in another country, for instance Spain, you can keep using your Telio subscription there, provided you bring your adapter with you.
Please note that you cannot make emergency calls if you use your adapter outside your home, because your phone number is linked to your home address. Make sure you change your address through My Pages if you move.
Office hours
Customer Service
Monday - Friday 09:00 - 12:00 and 14:00 - 17:00
Sales Centre
Monday - Friday 09:00 - 17:00
Payment and Billing
Monday - Friday 09:00 - 17:00
Customer Service & Sales
Telephone: 0800 88 66 88 /
+41 (0)22 514 00 00
Marketing
remo.fischer@telio.ch
Reception
Telephone: 0800 88 66 88 /
+41 (0)22 514 00 00
Post address
Telio Telecom (Schweiz) AG
Postbox 808
8052 ZÜRICH
Return adapter to
Telio Telecom (Schweiz) AG
c/o Dispodrom AG
Badenerstrasse 116-118
8952 SCHLIEREN